Jagatveer Singh

nClouds Inc.

Dec 2021 - present

https://nclouds.com

Working as the Director of Strategy to standardize practices and help turn them into services

• Lead the Pre-Sales Solutions architect team.
• Create and own all SOW templates and approval workflows.
• Work with AWS for new and ongoing competencies.
• Coordinate with marketing team on GTM startegies for new and existing services.
• Building and maintaining teams from multiple countries
• Work with CSM team to help identify upselling opportunities.
• Engage with customers pre-sales for solutions assistance and as DevOps face of the company.
• Continuous R&D for new technologies in market to help us with more automation to reduce work.
• Experienced working with Agile, scrum. Kanban and/or Continuous Delivery approaches and best practices, such as Continuous Integration, Infrastructure as Code etc.

nClouds Pvt Ltd

Sep 2019 - Dec 2021

https://nclouds.com

Bringing my DevOps expertise to use again with a US company nClouds

• Work on the DevOps awareness through conferences, meetups and blogs
• Finding gaps in different DevOps processes in the company and streamlining them.
• Extensive experience in IaC through Hashicorp Terraform.
• Continuously delivering new architecture using various technologies like Kubernetes, Docker Containers, Serverless, Fargate etc.
• Maintaining internal IaC code repositories for standardization across company.
• Continuous R&D for new technologies in market to help us with more automation to reduce work.
• Facilitate problem solving and work with team to make them reality.
• Help architecting AWS infrastructure as a Solution architect.
• Experienced working with Agile, scrum. Kanban and/or Continuous Delivery approaches and best practices, such as Continuous Integration, Infrastructure as Code etc.

Applify Tech Pvt Ltd.

May 2018 - Feb 2019

http://applify.co

I am a student of software craftsmanship. I plan things for future and work as a chief broomer to keep the dirt and blockers away

• Support and oversee building the best tech team in India by hiring people we all want to work and be friends with, with great technical knowledge, diversity of opinions and experiences.
• Identify, compare, select and implement technology solutions to meet current and future needs for all our clients.
• Finding gaps in different technical processes in the company and streamlining them.
• Setting up best practices from ground up and enforcing Documentation.
• Continuous R&D for new technologies in market to help us with more automation to reduce work.
• Be the technical face of the organization
• Steer projects to Success
• Facilitate problem solving and work with a team to make them reality.
• Leading a current team of 60 and growing it to 120 over next 18 months
• Presenting and talking about your work at conferences, meetups.
• Ensure there is a balance between technical innovation and what’s right for the client by considering appropriate technology choices and understanding the business vision and value.
• Experienced working with Agile, Lean. Kanban and/or Continuous Delivery approaches and best practices, such as Continuous Integration, TDD, BDD, Infrastructure as Code etc.
• Not a stranger to the Language of the Business.

Agile Chandigarh

Feb 2018 - June 2018

https://www.agilechd.com/

INSPIRE 2018 is an annual conference of Agile Chandigarh – user group of Scrum Alliance. This event is the baby of a few self-motivated, passionate philanthropists from different companies of our own region. They share a common vision of building up a community who can work together for taking the agile mindset, culture and processes to practically to its real actual.

SourceFuse Technologies Pvt Ltd.

Feb 2017 - May 2018

http://sourcefuse.com

With my previous experience in Agile methodologies, I am now taking care of the Agile Processes with some Scrum and Kanban in place. I am also leading the DevOps processes.

• Finding gaps in different technical processes in the company and streamlining them.
• Managing the infrastructures for some very sophisticated applications with different compliance constraints.
• Setting up best practices from ground up and enforcing Documentation.
• Writing Chef scripts and testing them using tools like Foodcritic, Rubocop, Guard, Vagrant and Kitchen.
• Continuous R&D for new technologies in market to help us with more automation to reduce work.
• Microservices

SourceFuse Technologies Pvt Ltd.

March 2016 - Feb 2017

http://sourcefuse.com

I have started DevOps operations and Infrastructure architecture from scratch here. My responsibility here is to build the DevOps from ground up and hence there are many changes and R&D. However, following should define my role in general for now

• Writing Chef scripts for different environment specific to different projects.
• Writing Infrastructure as code using Terraform (Majorly on AWS).
• Check different CI tools like Jenkins, TravisCi, CircleCI etc and put them where they can help best.
• Setting up best practices from ground up and enforcing Documentation.
• Testing all Chef scripts using tools like Foodcritic, Rubocop, Guard, Vagrant and Kitchen.
• Continuous R&D for new technologies in market to help us with more automation to reduce work.

Kayako HelpDesk Pvt Ltd.

May 2014 to March 2016

https://kayako.com

It is a Help Desk company with offering world class customer service platform to client globally. I was the pilot batch of this process in my organization and kick started the DevOps operations with only two more team members.

• Writing Chef scripts to automate the overall server environment for the company.
• Version controlling of AWS architecture using Terraform, which helps us deploy Code as Architecture.
• Preparing complete documentation of everything we create/deploy on our architecture.
• Handling major and minor server maintenances.
• Writing shell scripts to automate tasks on server and as per developer’s requirements.
• Handle all tasks/features/improvements on JIRA.
• Working on server optimization and security.
• Setup proper monitoring for the servers using Nagios, Munin, PagerDuty and NewRelic.
• Testing all Chef scripts using tools like Foodcritic, Rubocop, Guard, Vagrant and Kitchen.
• Continuous R&D for new technologies in market to help us with more automation to reduce work.

Kayako HelpDesk Pvt Ltd.

October 2013 to May 2014

https://kayako.com

Fastest in the company to become a Team Leader. Also, the opening was for an Assistance Team Leader but after the interview I was promoted to a Team leader instead.

• Managing the Linux Administration team.
• Handling the escalated issues.
• Handling major and minor server maintenances.
• Writing Chef and puppet scripts to automate server tasks.
• Institute promotions and presentations for hiring ramp up.

Kayako Infotech Pvt Ltd.

Oct 2011 to Oct 2013

https://kayako.com

It was the first position held by me in Kayako.

• Managing hosted servers and providing Kayako help desk support for client end servers.
• Adding new servers to the cluster and upgrades of clusters as directed by developers.
• Working on the server optimization tasks and security.
• Monitoring server alerts and resolve/delegate/escalate issues.
• Resolve the tech support tickets and also assign tickets to team members.
• Perform regular schedule maintenance of the servers and update the company’s public pages (Twitter/Forums/Wiki) with the necessary information or escalated issues.

GigaPros.com

April 2011 to Oct 2011

https://www.gigapros.com

GigaPros is a managed web hosting service provider in Jabalpur city of Madhya pradesh (India)

• Writing Shell scripts for specialty hosting of organization.
• Creating VPS and management/troubleshooting.
• Buying dedicated server, getting them ready, Management and troubleshooting.
• Managing Team.
• Monitoring server alerts and resolve/delegate/escalate issues.
• Resolve the tech support tickets and also assign tickets to team members.
• Do a Quality-Audit of yesterday's ticket responses for your shift's team members

HCL Technologies

September 2010 to March 2011

https://www.hcltech.com

I was a part of the logistics process in the city of Chennai in Tamilnadu (India). We moved from the HCL Noida centre to Chennai to support these operations.

• Monitoring Orders.
• Validating IOMS & CSMS orders.
• Order Entry IOMS & CSMS orders Pricing.
• Invoice Tracking.
• Supply Chain Management.